All Systems Operational

Updated a few seconds ago

Windcave Merchant Services




Operational

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

Scheduled Maintenance - Certificate RenewalPlanned Maintenance

Schedule

June 14, 2021 21:00 - 22:00 UTC

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account

Locations

Americas, Asia-Pacific, EMEA, New Zealand, Australia

Description

PDT: 14 June 2021 at 14:00 - 15:00 EDT: 14 June 2021 at 17:00 - 18:00 BST: 14 June 2021 at 22:00 - 23:00 AEST: 15 June 2021 at 07:00 - 08:00 NZT: 15 June 2021 at 09:00 - 10:00 Region: Global Windcave is renewing the SSL certificate for sec.windcave.com and sec.paymentexpress.com domains. No impact is expected, as the Root Certificate Authority will remain the same. Please direct any questions to support@windcave.com.

History

Windcave Failover Exercise - AmericasPlanned Maintenance

Description

PDT: Monday, 10 May 2021 12:00 - 13:00 EDT: Monday, 10 May 2021 16:00 - 17:00 Region: Americas Windcave is conducting a Failover Exercise. We will be directing traffic for sec.paymentexpress.com/sec.windcave.com to an alternate data centre during this window. No impact is expected. US customers who whitelist incoming/outgoing IP addresses must ensure that the full Windcave IP address range is allowed. Our full IP address range is detailed here: windcave.com/connectivity-about Otherwise you may lose connectivity to Windcave services during this window if the IP addresses we use are not allowed on your network.


Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers


Locations

Americas


Schedule

May 10, 2021 19:00 - May 10, 2021 20:00 UTC


May 10, 2021 19:00 UTC
[Update] Scheduled maintenance is starting.

May 10, 2021 20:00 UTC
[Update] Scheduled maintenance is complete.
Unscheduled Outage - CBA (CommLink)Operational

Incident Status

Operational


Components

Banks and Acquirers


Locations

Asia-Pacific



April 26, 2021 01:38 UTC
[Identified] AEST/AEDT: 10:35 - Ongoing Region: Australia Merchants transacting via CBA (CommLink) are experiencing transaction failures. The bank is investigating and has confirmed a service disruption. Windcave will continue to monitor and provide updates.

April 26, 2021 01:45 UTC
[Identified] The incident is still being investigated by CBA, further updates to follow.

April 26, 2021 02:37 UTC
[Identified] CBA are still working on the issue. More information will be provided as developments unfold.

April 26, 2021 03:07 UTC
[Monitoring] The incident has been resolved, Windcave are now monitoring.

May 9, 2021 22:06 UTC
[Resolved] Resolved