Active Incident

Updated a few seconds ago

COVID-19 - Essential Service Statement from WindcaveOperational

Incident Status

Operational

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account

Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA


August 18, 2020 22:44 UTC
[Monitoring] To all Merchants and Partners, The Reserve Bank of New Zealand has confirmed that Windcave Ltd is an essential service under the definitions provided by the New Zealand Government and the Reserve Bank of New Zealand (RBNZ), as a Banking Service - Credit/Debit cards & EFTPOS. rbnz.govt.nz/news/2020/03/covid19-level-4-essential-services-financial-sector In addition to this, Windcave Ltd is a service provider to all major New Zealand banks to which we are contractually required to maintain service under RBNZ’s BS 11 –Outsourcing Policy and the RBNZ’s Open Bank Resolution (OBR). Windcave’s robust Business Continuity Plan will allow customers to continue operations unimpeded. Critical staff are required to be on site at 33 Wilkinson Rd, Ellerslie & 96 Anzac Ave, Auckland CBD to allow the following services to maintain operations: • Continued support of IT infrastructure including Data Centers, Critical equipment and Security, • Critical Encryption Security Processes, • Manufacturing, Provisioning and Shipment of Payment Terminals to the likes of Supermarkets, Pharmacies etc., • Continued Manufacturing, Engineering and Design support. Windcave staff given permission to work onsite will carry Company ID, and a secondary form of ID to verify their identity. Windcave Staff will follow the guidelines for Covid-19 Health & Safety outlined by the NZ Government. If further clarification is needed please feel free to contact us.
Important Change for Windcave SFTP MerchantsOperational

Incident Status

Operational

Components

Batch Processing Services, Payline Web Interface and Reporting

Locations

Americas, Asia-Pacific, EMEA


July 1, 2020 02:33 UTC
[Monitoring] Merchants will need to whitelist the following additional public IP addresses connecting to our QA SFTP and SFTP services. Additional Public IP Addresses to whitelist: QA SFTP - 103.232.204.109 SFTP - 103.232.204.110 Please note this will only affect customers that utilise connectivity via our SFTP end-points.

Windcave Merchant Services




Operational

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

History (Last 7 days)

Unscheduled AU Network OutageService Disruption

Incident Status

Service Disruption


Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account


Locations

Australia, Asia-Pacific



September 22, 2020 01:29 UTC
[Identified] AEST: 10:52 - Ongoing Region: Australia Windcave are observing internet routing issues, we are in close contact with our telecommunication vendors. Some merchants may experience intermittent issues when connecting to Windcave. Updates to follow.

September 22, 2020 04:22 UTC
[Resolved] The internet routing issues were seen at the below times: AEST: 10:48 - 10:51 AEST: 11:17 - 11:21 Region: Australia Windcave have been investigating the issue, and further analysis shows that connectivity has stabilised.
Verifone Scheduled MaintenancePlanned Maintenance

Description

NZT: 22 September 2020 00:00 - 03:00 Region: New Zealand Verifone have informed us they will be conducting scheduled maintenance activities. No Interruption is expected during the maintenance window.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

September 21, 2020 12:00 - September 21, 2020 15:00 UTC


September 21, 2020 12:00 UTC
[Update] Scheduled maintenance is starting.

September 21, 2020 15:00 UTC
[Update] Scheduled maintenance is complete.
Westpac EPS Scheduled Maintenance Planned Maintenance

Description

NZT: 20 September 2020 01:15 - 05:00 Region: New Zealand Westpac have informed us they will be conducting scheduled maintenance activities. The Windcave –Westpac EPS link may experience interruptions during the window, which will cause transaction failures.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

September 19, 2020 13:15 - September 19, 2020 17:00 UTC


September 19, 2020 13:15 UTC
[Update] Scheduled maintenance is starting.

September 19, 2020 17:00 UTC
[Update] Scheduled maintenance is complete.
Unscheduled Network Outage - WindcavePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account


Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA



September 17, 2020 00:31 UTC
[Identified] BST: 17 September 12:44 - Ongoing PDT: 16 September 16:44 - Ongoing EDT: 16 September 19:44 - Ongoing AEST: 17 September 09:44 - Ongoing NZST: 17 September 11:44 - Ongoing Windcave are observing global internet routing issues, we are in close contact with our telecommunication vendors and will provide updates as developments unfold. You may experience intermittent issues when connecting to Windcave. Please note this is a global issue, not only impacting Windcave customers.

September 17, 2020 00:47 UTC
[Monitoring] Windcave have been investigating the issue, and further analysis shows that connectivity has stabilized. We will continue to monitor closely.

September 18, 2020 02:36 UTC
[Resolved] Issue has been resolved.
Verifone Scheduled MaintenancePlanned Maintenance

Description

NZT: 17 September 2020 01:00 - 06:00 Region: New Zealand Verifone have informed us they will be conducting scheduled maintenance activities. No Interruption is expected during the maintenance window.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

September 16, 2020 13:00 - September 16, 2020 18:00 UTC


September 16, 2020 13:00 UTC
[Update] Scheduled maintenance is starting.

September 16, 2020 18:00 UTC
[Update] Scheduled maintenance is complete.
Westpac EPS Scheduled MaintenancePlanned Maintenance

Description

NZT: 17 September 2020 01:15 - 02:00 Region: New Zealand Westpac have informed us they will be conducting scheduled maintenance activities. The Windcave –Westpac EPS link may experience interruptions during the window, which will cause transaction failures.


Components

Banks and Acquirers


Locations

Americas, Asia-Pacific


Schedule

September 16, 2020 13:15 - September 16, 2020 14:00 UTC


September 16, 2020 13:15 UTC
[Update] Scheduled maintenance is starting.

September 16, 2020 14:00 UTC
[Update] Scheduled maintenance is complete.