Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Banks and Acquirers

Locations

Asia-Pacific



March 2, 2021 20:57 UTC
[Investigating] AEDT: 07:50 - Ongoing Region: Australia Merchants transacting via ANZ AU are experiencing transaction failures Windcave is investigating with urgency. Updates to follow.

March 2, 2021 21:04 UTC
[Monitoring] Transaction processing has returned to normal as of 08:00 AEDT. Windcave will continue to monitor.

Incident Status

Operational

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account

Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA



August 18, 2020 22:44 UTC
[Monitoring] To all Merchants and Partners, The Reserve Bank of New Zealand has confirmed that Windcave Ltd is an essential service under the definitions provided by the New Zealand Government and the Reserve Bank of New Zealand (RBNZ), as a Banking Service - Credit/Debit cards & EFTPOS. rbnz.govt.nz/news/2020/03/covid19-level-4-essential-services-financial-sector In addition to this, Windcave Ltd is a service provider to all major New Zealand banks to which we are contractually required to maintain service under RBNZ’s BS 11 –Outsourcing Policy and the RBNZ’s Open Bank Resolution (OBR). Windcave’s robust Business Continuity Plan will allow customers to continue operations unimpeded. Critical staff are required to be on site at 33 Wilkinson Rd, Ellerslie & 96 Anzac Ave, Auckland CBD to allow the following services to maintain operations: • Continued support of IT infrastructure including Data Centers, Critical equipment and Security, • Critical Encryption Security Processes, • Manufacturing, Provisioning and Shipment of Payment Terminals to the likes of Supermarkets, Pharmacies etc., • Continued Manufacturing, Engineering and Design support. Windcave staff given permission to work onsite will carry Company ID, and a secondary form of ID to verify their identity. Windcave Staff will follow the guidelines for Covid-19 Health & Safety outlined by the NZ Government. If further clarification is needed please feel free to contact us.

Windcave Merchant Services




Operational

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

Schedule

January 26, 2021 10:00 - 12:30 UTC

Components

Banks and Acquirers

Locations

Americas

Description

EST: 26 Jan 2021 05:00 - 07:30 Region: Canada RBC have informed us they will be conducting scheduled maintenance activities. The Windcave – Interac and Moneris link may experience interruptions during the window, which will cause transaction failures.

Schedule

March 9, 2021 18:00 - March 10, 2021 00:00 UTC

Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers

Locations

Americas

Description

PST: Tuesday, 9 March 2021 10:00 - 16:00 EST: Tuesday, 9 March 2021 13:00 - 19:00 Region: Americas Windcave is conducting a Failover Exercise. We will be directing traffic for sec.paymentexpress.com/sec.windcave.com to an alternate data centre during this window. No impact is expected. US customers who whitelist incoming/outgoing IP addresses must ensure that the full Windcave IP address range is allowed. Our full IP address range is detailed here: windcave.com/connectivity-about Otherwise you may lose connectivity to Windcave services during this window if the IP addresses we use are not allowed on your network.

Schedule

April 19, 2021 21:00 - 22:00 UTC

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account

Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA

Description

PDT: 19 April 2021 14:00 - 15:00 EDT: 19 April 2021 17:00 - 18:00 BST: 19 April 2021 22:00 - 23:00 AEST: 20 April 2021 07:00 - 08:00 NZT: 20 April 2021 09:00 - 10:00 Region: Global Windcave would like to provide clients and partners with an update of upcoming changes to Production Environment, to improve security and to meet the Payment Card Industry Data Security Standards (PCI DSS) compliance mandates. The use of legacy ciphers when establishing secure connections will no longer be supported. Any connection attempts made that are not using at least one of the below cipher suites will fail. TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 Windcave has performed analysis of production data, and confirmed that only 0.88% of clients and partners will be affected by this change. Any cardholders or customers using modern browsers will not be affected. For any clients and partners using proprietary or highly configurable systems, please make sure that at least one of the ciphers suites above are available to ensure continued connectivity to Windcave. During this time Windcave will be turning on TLSv1.3. No action is required for this change. If applications and browsers support TLSv1.3 it will automatically start using the new protocol, otherwise it will default to the current TLSv1.2. Please direct any questions to support@windcave.com.

History

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