[Monitoring] Windcave is working with our global payment partners to enable temporary increases to the CVM limit for Contactless payment across all Windcave devices.
The temporary changes will reduce the need for customers to touch PIN pads for the duration of the COVID-19 pandemic. The contactless CVM limits will be reviewed by the payment schemes after three months or when the COVID-19 crisis has passed.
Below are the initial rollout dates set out by the payment schemes and new limits for each region. Rollouts in each region will be staggered to ensure all payment partners in that region are able to deploy the required changes to accept the new contactless limits.
Date: 1st April 2020
Region: United Kingdom
Revised Limit: £45.00 GBP
Date: 2nd April 2020
Revised Limit: $250.00 CAD
Date: 9th April 2020
Region: New Zealand
Revised Limit: $200.00 NZD
Date: 15th April 2020
Revised Limit: $200.00 AUD
Date: 9th April 2020
Revised Limit: €50.00 EUR (or equivalent)
I accept contactless payments already. Do I need to do anything?
No, if you accept contactless payments already then you will automatically be able to accept transactions under the limit without your customers having to use their PIN.
I do not accept contactless payments now. How do I get that enabled?
Please contact Windcave support in the first instance to ask if you can have contactless enabled on your devices. In some cases we will need to refer you to a third party acquirer to have that enabled.
Do contactless transaction cost more than inserted transactions?
In most cases no, with the exception of New Zealand where there is a low cost local debit network, which does not support contactless. Please check with your acquirer to confirm if any costs will apply.
[Monitoring] To all merchants and partners,
The Reserve Bank of New Zealand has confirmed that Windcave Ltd is an essential service under the definitions provided by the New Zealand Government and the Reserve Bank of New Zealand (RBNZ), as a Banking Service - Credit/Debit cards & EFTPOS.
In addition to this, Windcave Ltd is a service provider to all major New Zealand banks to which we are contractually required to maintain service under RBNZ’s BS 11 –Outsourcing Policy and the RBNZ’s Open Bank Resolution (OBR).
Windcave’s robust Business Continuity Plan will allow customers such as Banks, Supermarkets, Pharmacies and other essential services to continue operations unimpeded.
Critical staff are required to be on site at 33 Wilkinson Rd, Ellerslie & 96 Anzac Ave, Auckland CBD to allow the following services to maintain operations:
• Continued support of IT infrastructure including Data Centers, Critical equipment and Security,
• Critical Encryption Security Processes,
• Manufacturing, Provisioning and Shipment of Payment Terminals to the likes of Supermarkets, Pharmacies etc.,
• Continued Manufacturing, Engineering and Design support.
Windcave staff given permission to work onsite will carry Company ID, and a secondary form of ID to verify their identity.
Windcave Staff will follow the guidelines for Covid-19 Health & Safety outlined by the NZ Government.
If further clarification is needed please feel free to contact us.
To all merchants and partners,
Windcave maintain robust business continuity preparedness, and all teams are required to update and test their plans annually.
Windcave have been monitoring developments regarding COVID-19 (Coronavirus) and the potential impact on merchants and businesses. Our focus and top priority is our employees, merchants and partners, as such measures have been taken to ensure their health and safety as well as ensuring the continued availability of all our products and services.
Payment terminals are a key point of interaction for retail merchants and their customers, as such below are the recommended instructions regarding the cleaning and disinfection of your Windcave Payment terminals:
Cleaning the Terminal
• Terminals can be cleaned by applying water or a mild soap solution to a damp microfiber cloth and gently rub the surface of the terminal.
• Water should not be applied directly to the terminal.
• Do not use any other household cleaners or solvents (e.g. bleach ammonia, acetone) or any abrasives as these may damage the plastics of the terminal.
Disinfecting the Terminal
• Apply a 70% Isopropyl Alcohol (IPA/rubbing Alcohol) solution to a damp microfiber cloth and gently rub the surface of the terminal.
• Alcohol should not be applied directly to the terminal.
Support and Services Business is operating as usual and we do not expect impact to our support levels, our support team will be answering phones and responding to emails.
AEST: Wednesday 10 June 2020 1:00 - 5:00
ANZ AU have informed us they will be conducting scheduled maintenance activities.
The Windcave – ANZ AU link may experience interruptions during the window, which will cause transaction failures.
NZT: 26 May 2020 01:00 - 01:30
Region: New Zealand
BNZ have informed us they will be conducting scheduled maintenance activities.
The Windcave – BNZ link may experience interruptions during the window, which will cause transaction failures.