Planned Maintenance In Progress

Updated a few seconds ago

Incident Status

Operational

Components

Batch Processing Services, Payline Web Interface and Reporting

Locations

Americas, Asia-Pacific, EMEA



July 1, 2020 02:33 UTC
[Monitoring] Merchants will need to whitelist the following additional public IP addresses connecting to our QA SFTP and SFTP services. Additional Public IP Addresses to whitelist: QA SFTP - 103.232.204.109 SFTP - 103.232.204.110 Please note this will only affect customers that utilise connectivity via our SFTP end-points.

Description

First window: PDT: 3 Aug 2020 at 11:00 - 14:00 EDT: 3 Aug 2020 at 14:00 - 17:00 BST: 3 Aug 2020 at 19:00 - 22:00 AEST: 4 Aug 2020 at 04:00 - 07:00 NZT: 4 Aug 2020 at 06:00 - 09:00 Second window: PDT: 4 Aug 2020 at 11:00 - 14:00 EDT: 4 Aug 2020 at 14:00 - 17:00 BST: 4 Aug 2020 at 19:00 - 22:00 AEST: 5 Aug 2020 at 04:00 - 07:00 NZT: 5 Aug 2020 at 06:00 - 09:00 Region: Global Windcave is deploying a maintenance update. Two maintenance windows have been reserved for this. No interruption is expected. Windcave will update the UAT (test) environment in advance. UAT will be updated during the following window: PDT: 20 July 2020 at 15:00 - 19:00 EDT: 20 July 2020 at 18:00 - 22:00 BST: 20 July 2020 at 23:00 - 21 July 2020 at 03:00 AEST: 21 July 2020 at 08:00 - 12:00 NZT: 21 July 2020 at 10:00 - 14:00 Feel free to perform validation testing in our UAT environment at uat.windcave.com. If you come across any issues in testing please report them to support@windcave.com.

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account

Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA

Schedule

August 3, 2020 18:00 - August 4, 2020 21:00 UTC



August 3, 2020 18:00 UTC
[Update] Scheduled maintenance is starting.

Windcave Merchant Services




Planned Maintenance

Hosted Payments API




Planned Maintenance

Merchant Hosted API




Planned Maintenance

Card Present Services




Planned Maintenance

Batch Processing Services




Planned Maintenance

IVR Payment Services




Planned Maintenance

Payline Web Interface and Reporting




Planned Maintenance

Banks and Acquirers




Planned Maintenance

Account2Account




Planned Maintenance

Scheduled Maintenance

Schedule

August 4, 2020 13:00 - 18:00 UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

NZT: 5 August 2020 01:00 - 06:00 Region: New Zealand Verifone have informed us they will be conducting scheduled maintenance activities. No Interruption is expected during the maintenance window.

Schedule

August 6, 2020 10:00 - 13:00 UTC

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account

Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA

Description

PDT: 6 August 2020 03:00 - 06:00 EDT: 6 August 2020 06:00 - 09:00 AEST: 6 August 2020 20:00 - 23:00 BST: 6 August 2020 11:00 - 14:00 NZT: 6 August 2020 22:00 - 7 August 2020 01:00 Region: Global Windcave is conducting scheduled maintenance activities No Interruption is expected during the maintenance window.

Schedule

August 13, 2020 10:00 - 18:00 UTC

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account

Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA

Description

PDT: Thurs, 13 August 03:00 - 11:00 EDT: Thurs, 13 August 06:00 - 14:00 AEST: Thurs, 13 August 20:00 - Fri, 14 August 04:00 BST: Thurs, 13 August 11:00 - 19:00 NZT: Thurs, 13 August 22:00 - Fri, 14 August 06:00 Region: Global Windcave is conducting scheduled infrastructure maintenance. There will be intermittent interruptions to transaction processing during this window which will result in transaction declines. Expected response codes are NY, U9, and 91.

History (Last 7 days)

Unscheduled Outage - WestpacNZDegraded Performance

Incident Status

Degraded Performance


Components

Banks and Acquirers


Locations

Asia-Pacific




August 3, 2020 13:34 UTC
[Identified] NZT: 04 August 2020 00:11 - Ongoing Region: New Zealand Merchants transacting via WestpacNZ are currently experiencing transaction failures. Westpac have been notified and they are looking into it with urgency. Updates to follow.

August 3, 2020 13:57 UTC
[Identified] Correction to start time 01:11 - Ongoing Stability has improved since 01:38 NZT however, we are still awaiting feedback from the bank regarding the matter.

August 3, 2020 21:19 UTC
[Resolved] This issue is resolved.

Description

PDT: 30 July 2020 03:00 - 06:00 EDT: 30 July 2020 06:00 - 09:00 AEST: 30 July 2020 20:00 - 23:00 BST: 30 July 2020 11:00 - 14:00 NZT: 30 July 2020 22:00 - 31 July 2020 01:00 Region: Global Windcave is conducting scheduled maintenance activities No Interruption is expected during the maintenance window.


Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account


Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA


Schedule

July 30, 2020 10:00 - July 30, 2020 13:00 UTC



July 30, 2020 10:00 UTC
[Update] Scheduled maintenance is starting.

July 30, 2020 13:00 UTC
[Update] Scheduled maintenance is complete.

Description

PDT: Thurs, 29 July 12:20 - 13:00 EDT: Thurs, 29 July 15:20 - 16:00 BST: Thurs, 29 July 20:20 - 21:00 AEST: Thurs, 30 July 05:20 - 06:00 NZT: Thurs, 30 July 07:20 - 08:00 Region: Global Windcave is conducting scheduled maintenance activities. UAT (test) environment will have an interruption of up to 10 minutes during the above times.


Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account


Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA


Schedule

July 29, 2020 19:20 - July 29, 2020 20:00 UTC



July 29, 2020 19:20 UTC
[Update] Scheduled maintenance is starting.

July 29, 2020 20:00 UTC
[Update] Scheduled maintenance is complete.

Description

NZT: 30 July 2020 01:00 - 06:00 Region: New Zealand Verifone have informed us they will be conducting scheduled maintenance activities. No Interruption is expected during the maintenance window.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

July 29, 2020 13:00 - July 29, 2020 18:00 UTC



July 29, 2020 13:00 UTC
[Update] Scheduled maintenance is starting.

July 29, 2020 18:00 UTC
[Update] Scheduled maintenance is complete.

Incident Status

Service Disruption


Components

Banks and Acquirers


Locations

Americas




July 28, 2020 01:05 UTC
[Investigating] PDT: 17:42 - Ongoing EDT: 20:42 - Ongoing Region: USA Merchants transacting via Heartland Portico are experiencing transaction failures Windcave is investigating

July 28, 2020 01:09 UTC
[Identified] Heartland have confirmed that they are aware of the errors, and are investigating. Updates to follow.

July 28, 2020 03:48 UTC
[Identified] Heartland have confirmed they have a fix coming ETA 3am Central Time Windcave is continuing to monitor.

July 29, 2020 01:18 UTC
[Resolved] PDT: 17:42 - 23:46 EDT: 20:42 - 02:46 Heartland have confirmed that the fix was deployed, and the issue was resolved. Transactions have been processing as normal since 01:46 CDT 28 July.
Unscheduled Outage - WindcavePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Banks and Acquirers


Locations

Asia-Pacific




July 27, 2020 04:09 UTC
[Identified] AEST: 13:49 - Ongoing Region: AU Windcave is currently experiencing intermittent network issues. Some merchants are experiencing transaction declines. The issue has been identified to be with the ISP. Windcave is working with the ISP provider to get the issue resolved.

July 27, 2020 04:42 UTC
[Monitoring] Transactions appear to be processing as normal since 14:04 AEST. Windcave will continue to monitor.

July 28, 2020 21:06 UTC
[Resolved] The issue is resolved.