All Systems Operational

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Windcave Merchant Services




Operational

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

Interac Scheduled MaintenancePlanned Maintenance

Schedule

January 26, 2021 10:00 - 12:30 UTC

Components

Banks and Acquirers

Locations

Americas

Description

EST: 26 Jan 2021 05:00 - 07:30 Region: Canada RBC have informed us they will be conducting scheduled maintenance activities. The Windcave – Interac and Moneris link may experience interruptions during the window, which will cause transaction failures.
ANZ AU Scheduled MaintenancePlanned Maintenance

Schedule

April 13, 2021 14:00 - 18:00 UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

AEST: Wednesday 14 April 00:00 - 04:00 Region: Australia ANZ AU have informed us they will be conducting scheduled maintenance activities. The Windcave – ANZ AU link may experience interruptions during the window, which will cause transaction failures.
Verifone Scheduled MaintenancePlanned Maintenance

Schedule

April 14, 2021 12:00 - 18:00 UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

NZT: Thursday 15 April 00:00 - 06:00 Region: New Zealand Verifone have informed us they will be conducting scheduled maintenance activities. No Interruption is expected during the maintenance window.
Scheduled Infrastructure Maintenance – UKPlanned Maintenance

Schedule

April 27, 2021 00:00 - 03:00 UTC

Components

Payline Web Interface and Reporting, Banks and Acquirers

Locations

EMEA

Description

GMT: Tue, 27 Jan 2021 01:00 - 04:00 Region: UK Windcave is conducting scheduled infrastructure maintenance. There will be interruptions to transaction processing during this window which will result in transaction declines. Expected response codes are NY, U9, and 91. We expect total interruptions during the window to be below 15 minutes.
Scheduled Infrastructure Maintenance – Americas, Australia and New ZealandPlanned Maintenance

Schedule

April 27, 2021 11:00 - 14:00 UTC

Components

Payline Web Interface and Reporting, Banks and Acquirers

Locations

Americas, Asia-Pacific

Description

PDT: Tue, 27 Apr 2021 04:00 – 07:00 EDT: Tue, 27 Apr 2021 07:00 – 10:00 AEST: Tue, 27 Apr 2021 21:00 – Wed, 28 Apr 2021 00:00 NZT: Tue, 27 Apr 2021 23:00 – Wed, 28 Apr 2021 02:00 Region: Australia, New Zealand, US Windcave is conducting scheduled infrastructure maintenance. There will be interruptions to transaction processing during this window which will result in transaction declines. Expected response codes are NY, U9, and 91. We expect total interruptions during the window to be below 15 minutes.
Scheduled Infrastructure Maintenance - Production EnvironmentPlanned Maintenance

Schedule

May 3, 2021 21:00 - 22:00 UTC

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account

Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA

Description

UPDATE: This is an update to the scheduled Production Environment changes. Please refer to the newly updated times below. These changes have already been done in UAT Environment as noted during maintenance https://status.windcave.com/pages/maintenance/58e6ca0f5e3d3eed20000ce2/602423129483e80533aef6e0 Please make sure to test the ciphers suites in UAT to ensure continued connectivity in Production Environment. ------------------------------------------------ PDT: 3 May 2021 14:00 - 15:00 EDT: 3 May 2021 17:00 - 18:00 BST: 3 May 2021 22:00 - 23:00 AEST: 4 May 2021 07:00 - 08:00 NZT: 4 May 2021 09:00 - 10:00 Region: Global Windcave would like to provide clients and partners with an update of upcoming changes to Production Environment, to improve security and to meet the Payment Card Industry Data Security Standards (PCI DSS) compliance mandates. The use of legacy ciphers when establishing secure connections will no longer be supported. Any connection attempts made that are not using at least one of the below cipher suites will fail. TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 Windcave has performed analysis of production data, and confirmed that only 0.88% of clients and partners will be affected by this change. Any cardholders or customers using modern browsers will not be affected. For any clients and partners using proprietary or highly configurable systems, please make sure that at least one of the ciphers suites above are available to ensure continued connectivity to Windcave. During this time Windcave will be turning on TLSv1.3. No action is required for this change. If applications and browsers support TLSv1.3 it will automatically start using the new protocol, otherwise it will default to the current TLSv1.2. Please direct any questions to support@windcave.com.

History

BNZ Scheduled MaintenancePlanned Maintenance

Description

NZT: Tuesday 13 April 01:00 - 04:00 Region: New Zealand BNZ have informed us they will be conducting scheduled maintenance activities. The Windcave – BNZ link may experience interruptions during the window, which will cause transaction failures.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

April 12, 2021 13:00 - April 12, 2021 16:00 UTC


April 12, 2021 13:00 UTC
[Update] Scheduled maintenance is starting.

April 12, 2021 16:00 UTC
[Update] Scheduled maintenance is complete.