Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Banks and Acquirers

Locations

Asia-Pacific



November 29, 2020 03:10 UTC
[Monitoring] NZT: 28 November 2020 15:38 - 16:38 As previously posted in another notice there was an incident on Saturday 28 November at 15:38 until 16:38. There were erroneous charges made for some merchants processing via Windcave - BNZ link. These are in the process of being identified and reversal process will be undertaken by the bank over the next few days, which will correct all of the problematic transactions. Any merchants that have cardholders raise complaints, please do not process refunds as there is a process already in monition between Windcave and BNZ to reverse any charges that were made in error.

Incident Status

Operational

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account

Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA



August 18, 2020 22:44 UTC
[Monitoring] To all Merchants and Partners, The Reserve Bank of New Zealand has confirmed that Windcave Ltd is an essential service under the definitions provided by the New Zealand Government and the Reserve Bank of New Zealand (RBNZ), as a Banking Service - Credit/Debit cards & EFTPOS. rbnz.govt.nz/news/2020/03/covid19-level-4-essential-services-financial-sector In addition to this, Windcave Ltd is a service provider to all major New Zealand banks to which we are contractually required to maintain service under RBNZ’s BS 11 –Outsourcing Policy and the RBNZ’s Open Bank Resolution (OBR). Windcave’s robust Business Continuity Plan will allow customers to continue operations unimpeded. Critical staff are required to be on site at 33 Wilkinson Rd, Ellerslie & 96 Anzac Ave, Auckland CBD to allow the following services to maintain operations: • Continued support of IT infrastructure including Data Centers, Critical equipment and Security, • Critical Encryption Security Processes, • Manufacturing, Provisioning and Shipment of Payment Terminals to the likes of Supermarkets, Pharmacies etc., • Continued Manufacturing, Engineering and Design support. Windcave staff given permission to work onsite will carry Company ID, and a secondary form of ID to verify their identity. Windcave Staff will follow the guidelines for Covid-19 Health & Safety outlined by the NZ Government. If further clarification is needed please feel free to contact us.

Incident Status

Operational

Components

Batch Processing Services, Payline Web Interface and Reporting

Locations

Americas, Asia-Pacific, EMEA



July 1, 2020 02:33 UTC
[Monitoring] Merchants will need to whitelist the following additional public IP addresses connecting to our QA SFTP and SFTP services. Additional Public IP Addresses to whitelist: QA SFTP - 103.232.204.109 SFTP - 103.232.204.110 Please note this will only affect customers that utilise connectivity via our SFTP end-points.

Windcave Merchant Services




Operational

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

Schedule

December 5, 2020 09:00 - 21:00 UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

NZT: 05 December 2020 22:00 - 06 December 2020 10:00 Region: New Zealand Westpac have informed us they will be conducting scheduled maintenance activities. Windcave – Westpac EPS link may experience interruptions during the window, which will cause transaction failures.
ANZ Scheduled MaintenancePlanned Maintenance

Schedule

December 8, 2020 14:00 - 18:00 UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

AEDT: 9 December 2020 at 01:00 - 05:00 Region: Australia ANZ have informed us they will be conducting scheduled maintenance activities. The Windcave – ANZ link may experience interruptions during the window, which will cause transaction failures.

History (Last 7 days)

Description

NZT: 3 December 2020 at 23:00 - 04 December 2020 at 03:00 Region: New Zealand Westpac have informed us they will be conducting scheduled maintenance activities. Windcave – Westpac EPS link may experience interruptions during the window, which will cause transaction failures.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

December 3, 2020 10:00 - December 3, 2020 14:00 UTC



December 3, 2020 10:00 UTC
[Update] Scheduled maintenance is starting.

December 3, 2020 14:00 UTC
[Update] Scheduled maintenance is complete.

Incident Status

Partial Service Disruption


Components

Account2Account


Locations

Australia




December 2, 2020 02:36 UTC
[Identified] AEDT: 02 December 2020 13:20 - Ongoing ANZ AU Account2Account is currently under maintenance. Apologies for the inconvenience.

December 2, 2020 23:10 UTC
[Resolved] AEDT: 02 December 2020 13:20 - 03 December 2020 10:00 ANZ AU Account2Account maintenance is completed.

Description

NZT: Thursday 3 December 2020 at 06:30 - 08:30 Region: New Zealand Windcave will be conducting upgrade maintenance on the MasterCard scheme processing link during the above times. No impact is expected.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

December 2, 2020 17:30 - December 2, 2020 19:30 UTC



December 2, 2020 17:30 UTC
[Update] Scheduled maintenance is starting.

December 2, 2020 19:30 UTC
[Update] Scheduled maintenance is complete.

Description

NZT: Wednesday 2 December 2020 at 06:30 - 08:30 Region: New Zealand Windcave will be conducting upgrade maintenance on the Visa scheme processing link during the above times. No impact is expected.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

December 1, 2020 17:30 - December 1, 2020 19:30 UTC



December 1, 2020 17:30 UTC
[Update] Scheduled maintenance is starting.

December 1, 2020 19:30 UTC
[Update] Scheduled maintenance is complete.

Incident Status

Operational


Components

Banks and Acquirers


Locations

Asia-Pacific




November 30, 2020 02:17 UTC
[Investigating] NZT: 30 November 2020 at 14:36 - 14:49 Windcave experienced a short interruption to some of the New Zealand links as listed below. This caused some merchants to encounter transaction declines. Windcave is investigating the root cause with urgency. Links Affected: BNZ ETSL ANZ NZDebit Westpac

November 30, 2020 03:53 UTC
[Monitoring] The issue has been identified and Windcave is monitoring.

November 30, 2020 17:55 UTC
[Resolved]
Unscheduled Outage - ElavonUSPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Banks and Acquirers


Locations

Americas




November 30, 2020 03:38 UTC
[Investigating] PST: 19:23 - Ongoing EST: 22:23 - Ongoing Region: Americas Merchants transacting via ElavonUS are experiencing transaction failures Windcave is investigating. Updates to follow.

November 30, 2020 03:51 UTC
[Monitoring] PST: 19:23 - 19:45 EST: 22:23 - 22:45 Transaction processing has returned to normal as of above times. Windcave is motioning.

November 30, 2020 17:55 UTC
[Resolved]

Description

NZT: 1 December 2020 at 01:00 - 01:15 Region: New Zealand Windcave is performing an emergency maintenance on the Windcave - BNZ link at the above times. The link will be down and transactions will decline.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

November 30, 2020 12:00 - November 30, 2020 12:15 UTC



November 30, 2020 12:00 UTC
[Update] Scheduled maintenance is starting.

November 30, 2020 12:15 UTC
[Update] Scheduled maintenance is complete.
Unscheduled Outage - BNZDegraded Performance

Incident Status

Degraded Performance


Components

Banks and Acquirers


Locations

Asia-Pacific




November 28, 2020 02:47 UTC
[Investigating] NZST: 15:39 - Ongoing Region: New Zealand Merchants transacting via BNZ are experiencing transaction failures. Windcave is investigating. Updates to follow.

November 28, 2020 03:40 UTC
[Identified] Windcave have identified the issue and are working with urgency to resolve. Updates to follow.

November 28, 2020 04:16 UTC
[Monitoring] NZST: 15:39 - 16:43 This has now been resolved and transaction processing has returned to normal. Windcave will continue to monitor.

November 28, 2020 21:27 UTC
[Resolved] This has now been resolved.
Unscheduled Outage - BNZPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Banks and Acquirers


Locations

Asia-Pacific




October 10, 2020 12:32 UTC
[Investigating] NZST: 01:20 - Ongoing Region: New Zealand Merchants transacting via BNZ are experiencing transaction failures. Windcave is investigating. Updates to follow.

October 10, 2020 12:42 UTC
[Identified] BNZ have confirmed this outage is due to a major upgrade maintenance that is being performed at their end. Current ETA is 03:30am.

October 10, 2020 19:15 UTC
[Resolved] NZST: 01:20 - 03:10 Region: New Zealand Transaction processing has returned to normal as of 03:10.

November 28, 2020 04:15 UTC
[Monitoring] NZST: 15:39 - 16:43 This has now been resolved and transaction processing has returned to normal. Windcave will continue to monitor.

November 28, 2020 04:17 UTC
[Resolved] Resolved.