[Monitoring] To all merchants and partners,
The Reserve Bank of New Zealand has confirmed that Windcave Ltd is an essential service under the definitions provided by the New Zealand Government and the Reserve Bank of New Zealand (RBNZ), as a Banking Service - Credit/Debit cards & EFTPOS.
In addition to this, Windcave Ltd is a service provider to all major New Zealand banks to which we are contractually required to maintain service under RBNZ’s BS 11 –Outsourcing Policy and the RBNZ’s Open Bank Resolution (OBR).
Windcave’s robust Business Continuity Plan will allow customers such as Banks, Supermarkets, Pharmacies and other essential services to continue operations unimpeded.
Critical staff are required to be on site at 33 Wilkinson Rd, Ellerslie & 96 Anzac Ave, Auckland CBD to allow the following services to maintain operations:
• Continued support of IT infrastructure including Data Centers, Critical equipment and Security,
• Critical Encryption Security Processes,
• Manufacturing, Provisioning and Shipment of Payment Terminals to the likes of Supermarkets, Pharmacies etc.,
• Continued Manufacturing, Engineering and Design support.
Windcave staff given permission to work onsite will carry Company ID, and a secondary form of ID to verify their identity.
Windcave Staff will follow the guidelines for Covid-19 Health & Safety outlined by the NZ Government.
If further clarification is needed please feel free to contact us.
To all merchants and partners,
Windcave maintain robust business continuity preparedness, and all teams are required to update and test their plans annually.
Windcave have been monitoring developments regarding COVID-19 (Coronavirus) and the potential impact on merchants and businesses. Our focus and top priority is our employees, merchants and partners, as such measures have been taken to ensure their health and safety as well as ensuring the continued availability of all our products and services.
Payment terminals are a key point of interaction for retail merchants and their customers, as such below are the recommended instructions regarding the cleaning and disinfection of your Windcave Payment terminals:
Cleaning the Terminal
• Terminals can be cleaned by applying water or a mild soap solution to a damp microfiber cloth and gently rub the surface of the terminal.
• Water should not be applied directly to the terminal.
• Do not use any other household cleaners or solvents (e.g. bleach ammonia, acetone) or any abrasives as these may damage the plastics of the terminal.
Disinfecting the Terminal
• Apply a 70% Isopropyl Alcohol (IPA/rubbing Alcohol) solution to a damp microfiber cloth and gently rub the surface of the terminal.
• Alcohol should not be applied directly to the terminal.
Support and Services Business is operating as usual and we do not expect impact to our support levels, our support team will be answering phones and responding to emails.
Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account
Americas, New Zealand, Australia, Asia-Pacific, EMEA
We are monitoring the evolving Covid-19 situation around the globe, as such these dates are subject to further change.
PDT: 06 April 2020 at 11:00 - 14:00
EDT: 06 April 2020 at 14:00 - 17:00
BST: 06 April 2020 at 19:00 - 22:00
AEDT: 07 April 2020 at 04:00 - 07:00
NZT: 07 April 2020 at 06:00 - 09:00
PDT: 07 April 2020 at 11:00 - 14:00
EDT: 07 April 2020 at 14:00 - 17:00
BST: 07 April 2020 at 19:00 - 22:00
AEST: 08 April 2020 at 04:00 - 07:00
NZT: 08 April 2020 at 06:00 - 09:00
Windcave is deploying a maintenance update. Two maintenance windows have been reserved for this.
No interruption is expected.
Windcave will update the UAT (test) environment in advance.
UAT will be updated during the following window:
PDT: 23 March 2020 at 14:00 - 18:00
EDT: 23 March 2020 at 17:00 - 21:00
GMT: 23 March 2020 at 21:00 - 24 March 2020 at 01:00
AEST: 24 March 2020 at 08:00 - 12:00
NZT: 24 March 2020 at 10:00 - 14:00
Feel free to perform validation testing in our UAT environment at uat.windcave.com.
If you come across any issues in testing please report them to email@example.com.
[Identified] NZT - 13.45 - Ongoing
AEDT - 11.45 - Ongoing
Windcave is currently experiencing inbound and outbound calling issues which are affecting New Zealand and Australia. Windcave is working with the SIP provider to get the issue resolved.
Updates to follow.
March 23, 2020 08:42 UTC
[Resolved] The issue has been resolved with the SIP provider.