Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Batch Processing Services, Payline Web Interface and Reporting

Locations

Americas, Asia-Pacific, EMEA



July 1, 2020 02:33 UTC
[Monitoring] Merchants will need to whitelist the following additional public IP addresses connecting to our QA SFTP and SFTP services. Additional Public IP Addresses to whitelist: QA SFTP - 103.232.204.109 SFTP - 103.232.204.110 Please note this will only affect customers that utilise connectivity via our SFTP end-points.

Incident Status

Operational

Components

Hosted Payments API, Merchant Hosted API

Locations

Americas, Asia-Pacific, EMEA



June 16, 2020 02:56 UTC
[Monitoring] Support for Magento V1 will finish 30th June 2020, this includes security updates. https://magento.com/blog/magento-news/supporting-magento-1-through-june-2020 Thus if Merchants continue to use Magento V1 after this date · The Risk of data breach will increase, brand and reputation impact from such a breach can be long-lasting. · They will be non-compliant to PCI DSS per Requirement 6 in regards to critical security updates. Recently, Visa has expressed concerns regarding Magento V1 and requested urgent action. Encouraging their merchants to migrate to a vendor-supported version or alternate platform. There are many other suitable shopping cart options that are available, please contact your Windcave account manager to discuss options. https://sec.windcave.com/pxmi3/enquiry

Windcave Merchant Services




Operational

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

Schedule

July 14, 2020 01:00 - 04:00 UTC

Components

Payline Web Interface and Reporting, Banks and Acquirers

Locations

EMEA

Description

BST: Tue, 14 Jul 2020 at 02:00 – 05:00 Region: UK Windcave is conducting scheduled infrastructure maintenance There will be interruptions to transaction processing during this window which will result in transaction declines. Expected response codes are NY, U9, and 91. We expect total interruptions during the window to be below 15 minutes.

Schedule

July 14, 2020 11:00 - 14:00 UTC

Components

Payline Web Interface and Reporting, Banks and Acquirers

Locations

Americas, Asia-Pacific

Description

PDT: Tue, 14 Jul 2020 at 04:00 – 07:00 EDT: Tue, 14 Jul 2020 at 07:00 – 10:00 AEST: Tue, 14 Jul at 21:00 – Wed, 15 Jul 2020 00:00 NZT: Tue, 14 Jul 2020 at 23:00 – Wed, 15 Jul 2020 02:00 Region: Australia, New Zealand, US Windcave is conducting scheduled infrastructure maintenance There will be interruptions to transaction processing during this window which will result in transaction declines. Expected response codes are NY, U9, and 91. We expect total interruptions during the window to be below 15 minutes.
Windcave Failover Exercise Planned Maintenance

Schedule

July 21, 2020 21:00 - July 22, 2020 03:00 UTC

Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting

Locations

Americas, Asia-Pacific, EMEA

Description

PDT: 21 July 2020 14:00 - 20:00 EDT: 21 July 2020 17:00 - 23:00 BST: 21 July 2020 22:00 - 22 July 2020 04:00 AEST: 22 July 2020 07:00 - 13: 00 NZT: 22 July 2020 09:00 - 15:00 Region: Global Windcave is conducting a Failover Exercise. We will be directing traffic for sec.paymentexpress.com/sec.windcave.com to an alternate data centre during this window. No impact is expected. Customers who whitelist incoming/outgoing IP addresses must ensure that the full Windcave IP address range is allowed. Our full IP address range is detailed here: windcave.com/connectivity-about Otherwise you may lose connectivity to Windcave services during this window if the IP addresses we use are not allowed on your network. This is identical to the previous Failover Exercise we performed, detailed here: https://status.windcave.com/pages/maintenance/58e6ca0f5e3d3eed20000ce2/5d805a63295ba6325cc229a6

Schedule

July 27, 2020 18:00 - July 28, 2020 21:00 UTC

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account

Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA

Description

First window: PDT: 27 July 2020 at 11:00 - 14:00 EDT: 27 July 2020 at 14:00 - 17:00 BST: 27 July 2020 at 19:00 - 22:00 AEST: 28 July 2020 at 04:00 - 07:00 NZT: 28 July 2020 at 06:00 - 09:00 Second window: PDT: 28 July 2020 at 11:00 - 14:00 EDT: 28 July 2020 at 14:00 - 17:00 BST: 28 July 2020 at 19:00 - 22:00 AEST: 29 July 2020 at 04:00 - 07:00 NZT: 29 July 2020 at 06:00 - 09:00 Region: Global Windcave is deploying a maintenance update. Two maintenance windows have been reserved for this. No interruption is expected. Windcave will update the UAT (test) environment in advance. UAT will be updated during the following window: PDT: 20 July 2020 at 15:00 - 19:00 EDT: 20 July 2020 at 18:00 - 22:00 BST: 20 July 2020 at 23:00 - 21 July 2020 at 03:00 AEST: 21 July 2020 at 08:00 - 12:00 NZT: 21 July 2020 at 10:00 - 14:00 Feel free to perform validation testing in our UAT environment at uat.windcave.com. If you come across any issues in testing please report them to support@windcave.com.

History (Last 7 days)

Description

NZT: Wednesday 8 July 00:00 - 06:00 Region: New Zealand Verifone have informed us they will be conducting scheduled maintenance activities. No Interruption is expected during the maintenance window.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

July 7, 2020 12:00 - July 7, 2020 18:00 UTC



July 7, 2020 12:00 UTC
[Update] Scheduled maintenance is starting.

July 7, 2020 18:00 UTC
[Update] Scheduled maintenance is complete.
BNZ Scheduled MaintenancePlanned Maintenance

Description

NZT: Tuesday 07 July 01:05 - 01:35 Region: New Zealand BNZ have informed us they will be conducting scheduled maintenance activities. The Windcave –BNZ link may experience interruptions during the window, which will cause transaction failures.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

July 6, 2020 13:05 - July 6, 2020 13:35 UTC



July 6, 2020 13:05 UTC
[Update] Scheduled maintenance is starting.

July 6, 2020 13:35 UTC
[Update] Scheduled maintenance is complete.