All Systems Operational

Updated a few seconds ago

Windcave Merchant Services




Operational

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Account2Account




Operational

History

Unscheduled Outage - MastercardDegraded Performance

Incident Status

Degraded Performance


Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Account2Account


Locations

Americas, Asia-Pacific, EMEA, New Zealand, Australia



August 15, 2026 04:38 UTC
INVESTIGATING

PDT: Date/Time - 21:02 - Ongoing EDT: Date/Time - 00:02 - Ongoing AEST/AEDT: Date/Time - 14:02 - Ongoing NZT: Date/Time - 16:02 - Ongoing Mastercard transactions are experiencing failures. These transaction failures are returning a 96 response code. Windcave is investigating with Mastercard with priority . Updates to follow.

August 15, 2026 05:00 UTC
IDENTIFIED

Windcave have escalated the ongoing issue to Mastercard who are actively working with priority to restore service. Further updates to follow

August 15, 2026 05:36 UTC
MONITORING

Mastercard approving transactions from approximately: PDT: Date/Time - 22:30 EDT: Date/Time - 01:30 AEST/AEDT: Date/Time - 15:30 NZT: Date/Time - 17:30 We are continuing to monitor.

August 15, 2026 05:49 UTC
RESOLVED

Mastercard Outage approximate window: PDT: Date/Time - 21:02 - 22:30 EDT: Date/Time - 00:02 - 01:30 AEST/AEDT: Date/Time - 14:02 - 15:30 NZT: Date/Time - 16:02 - 17:30 Mastercard has confirmed the issue to be resolved on their end.