All Systems Operational

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Windcave Merchant Services




Operational

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

BNZ Scheduled MaintenancePlanned Maintenance

Schedule

August 5, 2021 10:30 - 16:00 UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

NZT: August 5th 2021: 22:30 - August 6th 2021 04:00 Region: New Zealand BNZ have informed us they will be conducting scheduled maintenance activities. The Windcave - BNZ link may experience interruptions during the window, which will cause transaction failures.
Scheduled Infrastructure MaintenancePlanned Maintenance

Schedule

August 5, 2021 11:00 - 18:00 UTC

Components

Hosted Payments API, Merchant Hosted API, Batch Processing Services, Payline Web Interface and Reporting, Banks and Acquirers

Locations

Americas, Asia-Pacific, EMEA

Description

PDT: 05 August 2021 04:00 - 11:00 EDT: 05 August 2021 07:00 - 14:00 BST: 05 August 2021 12:00 - 19:00 AEST: 05 Aug 2021 21:00 – 06 Aug 2021 04:00 NZT: 05 Aug 2021 23:00 – 06 Aug 2021 06:00 Windcave is conducting scheduled maintenance. There will be periodic interruptions to transaction processing during this window which will result in transaction declines. Expected response codes are NY, U9, and 91.
BNZ Scheduled MaintenancePlanned Maintenance

Schedule

August 19, 2021 10:30 - 16:00 UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

NZT: August 19th 2021 22:30 - August 20th 2021 04:00 Region: New Zealand BNZ have informed us they will be conducting scheduled maintenance activities. The Windcave – BNZ link may experience interruptions during the window, which will cause transaction failures.
Windcave ECC Certificate DeploymentPlanned Maintenance

Schedule

October 5, 2021 20:00 - 21:00 UTC

Components

Hosted Payments API, Merchant Hosted API

Locations

Americas, Asia-Pacific, EMEA

Description

What is happening? Windcave is planning to deploy an extra security certificate chain which is likely to be used by modern browsers and merchant applications. The new chain will utilize ECDSA for the handshake algorithm, which in-time will replace the current RSA handshake. The RSA certificates and handshake will remain available and will not be decommissioned for some time given we are using strong ciphers. Another notification will be sent in the future if the RSA algorithm was to be discontinued. Does this affect me? If you are a cardholder this won’t have any impact to you, modern browsers are designed to use the highest available handshake algorithm so you would expect (once available) the ECC certificate chain will be used for the highest level of security. If an older browser is being used and the ECDSA handshake is not supported then RSA will be selected. For merchant-side applications that interact with https://sec.windcave.com or https://sec.paymentexpress.com we strongly suggest you validate that the ECDSA handshake is supported, or if not that the application will stepdown and continue to use RSA. It’s important that the application doesn’t abort and throw an error if this handshake algorithm is not supported as this would lead to abandoned transactions. Our UAT environment has already been updated with an ECC certificate. If you require development credentials please email our Support team: support@windcave.com. Please also find the ECC certificate bundle here: https://www.windcave.com/downloads/sec_windcave_com_ECC_bundle.zip. If your application requires CAs to be explicitly trusted please use the bundle to import these. If you are still unsure if this will affect you, please forward this notification to your IT provider. When will this change be happening? The proposed date/times below for implementation are: PDT: 04 October 2021 at 13:00 - 14:00 EDT: 04 October 2021 at 16:00 - 17:00 BST: 04 October 2021 at 21:00 - 22:00 AEDT: 05 October 2021 at 07:00 - 08:00 NZDT: 05 October 2021 at 09:00 - 10:00 Region: Global

History

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