Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account
Americas, Asia-Pacific, EMEA, New Zealand, Australia
PDT: 14 June 2021 at 14:00 - 15:00
EDT: 14 June 2021 at 17:00 - 18:00
BST: 14 June 2021 at 22:00 - 23:00
AEST: 15 June 2021 at 07:00 - 08:00
NZT: 15 June 2021 at 09:00 - 10:00
Windcave is renewing the SSL certificate for sec.windcave.com and sec.paymentexpress.com domains.
No impact is expected, as the Root Certificate Authority will remain the same.
Please direct any questions to firstname.lastname@example.org.
PDT: Monday, 10 May 2021 12:00 - 13:00
EDT: Monday, 10 May 2021 16:00 - 17:00
Windcave is conducting a Failover Exercise. We will be directing traffic for sec.paymentexpress.com/sec.windcave.com to an alternate data centre during this window.
No impact is expected.
US customers who whitelist incoming/outgoing IP addresses must ensure that the full Windcave IP address range is allowed. Our full IP address range is detailed here:
Otherwise you may lose connectivity to Windcave services during this window if the IP addresses we use are not allowed on your network.
Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers
[Identified] AEST/AEDT: 10:35 - Ongoing
Merchants transacting via CBA (CommLink) are experiencing transaction failures. The bank is investigating and has confirmed a service disruption.
Windcave will continue to monitor and provide updates.
April 26, 2021 01:45 UTC
[Identified] The incident is still being investigated by CBA, further updates to follow.
April 26, 2021 02:37 UTC
[Identified] CBA are still working on the issue. More information will be provided as developments unfold.
April 26, 2021 03:07 UTC
[Monitoring] The incident has been resolved, Windcave are now monitoring.