All Systems Operational

Updated a few seconds ago

Windcave Merchant Services




Operational

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

Windcave Failover ExercisePlanned Maintenance

Schedule

October 28, 2019 20:00 - October 29, 2019 02:00 UTC

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Account2Account

Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA

Description

PDT: 28 October 2019 13:00 - 19:00 EDT: 28 October 2019 16:00 - 22:00 AEDT: 29 October 2019 07:00 - 13: 00 BST: 28 October 2019 21:00 - 29 October 2019 at 03:00 NZT: 29 October 2019 09:00 - 15:00 Region: Global Windcave is conducting a Failover Exercise. We will be directing web traffic for sec.paymentexpress.com to an alternate data centre during this window. No impact is expected. Customers who whitelist incoming/outgoing IP addresses must ensure that the full Windcave IP address range is allowed. Our full IP address range is detailed here: www.windcave.com/connectivity-about Otherwise you may lose connectivity to Windcave services during this window if the IP addresses we use are not allowed on your network. This is identical to the previous Failover Exercise we performed, detailed here: http://status.windcave.com/pages/maintenance/58e6ca0f5e3d3eed20000ce2/5cd4d6714b98a75cf6a5738a

History (Last 7 days)

Incident Status

Partial Service Disruption


Components

Account2Account


Locations

New Zealand




October 23, 2019 00:38 UTC
[Monitoring] NZT: 13:00 - Ongoing Kiwibank is currently experiencing issues and is unavailable via Account2Account. Apologies for the inconvenience.

October 23, 2019 04:52 UTC
[Resolved] NZT: 13:00 - 17:50 Kiwibank has resolved the outage at their end.

Incident Status

Operational


Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services


Locations

Americas, Asia-Pacific, EMEA




October 22, 2019 23:15 UTC
[Resolved] PDT: 15:25 - 15:44 EDT: 18:25 - 18:44 AEDT: 09:25 - 09:44 NZT: 11:25 - 11:44 BST: 23:25 - 23:44 Region: Global Windcave has experienced an unscheduled outage at the above times. Some merchants have experienced transaction time outs. The issue is now resolved and Windcave is now monitoring.

Incident Status

Operational


Components

Banks and Acquirers


Locations

Americas




October 22, 2019 22:35 UTC
[Investigating] PDT: 15:25 - Ongoing ADT: 19:25 - Ongoing Region: USA Merchants transacting via Chase are experiencing transaction failures Windcave is investigating. Updates to follow.

October 22, 2019 22:58 UTC
[Resolved] PDT: 15:25 - 15:44 ADT: 19:25 - 19:44 Region: USA There was an interruption on the Windcave - Chase link during this window causing transaction failures. Transactions are now processing as normal.
Unscheduled Outage - HeartlandPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Banks and Acquirers


Locations

Americas




October 22, 2019 17:32 UTC
[Investigating] PDT: 10:08 - Ongoing EDT: 13:08 - Ongoing Region: Americas Merchants transacting via Heartland are experiencing transaction failures Heartland has confirmed they are investigating this with urgency

October 22, 2019 18:22 UTC
[Resolved] PDT: 10:08 - 11:10 EDT: 13:08 - 14:10 The issue has been resolved

Description

NZT: 21 October 2019 01:00 - 06:00 Region: New Zealand Verifone have informed us they will be conducting scheduled maintenance activities. No Interruption is expected during the maintenance window.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

October 20, 2019 12:00 - October 20, 2019 17:00 UTC



October 20, 2019 12:00 UTC
[Update] Scheduled maintenance is starting.

October 20, 2019 17:00 UTC
[Update] Scheduled maintenance is complete.
Unscheduled Outage - BNZPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Banks and Acquirers


Locations

Asia-Pacific




October 18, 2019 12:11 UTC
[Investigating] NZT: 23:11 - Ongoing Region: New Zealand Merchants transacting via BNZ are experiencing transaction failures. This is only affecting Visa transactions. BNZ has advised that they are working on the issue.

October 18, 2019 12:48 UTC
[Investigating] BNZ has advised that they are still working on the issue. They have provided no ETA.

October 18, 2019 16:51 UTC
[Resolved] NZT: Oct 18 23:11 - Oct 19 03:19 Issue is now resolved.

Incident Status

Service Disruption


Components

Account2Account


Locations

Australia




October 17, 2019 05:20 UTC
[Monitoring] AEST/AEDT: 12:00 PM - Ongoing CBA Account2Account is currently experiencing issues and is unavailable via Account2Account. Apologies for the inconvenience.

October 17, 2019 20:14 UTC
[Resolved] AEDT: 17 October 2019 12:00 - 18 October 2019 07:00 CBA has resolved the outage at their end.