Active Incident

Updated a few seconds ago

COVID-19 - Essential Service Statement from WindcaveOperational

Incident Status

Operational

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account

Locations

Americas, New Zealand, Australia, Asia-Pacific, EMEA


August 18, 2020 22:44 UTC
[Monitoring] To all Merchants and Partners, The Reserve Bank of New Zealand has confirmed that Windcave Ltd is an essential service under the definitions provided by the New Zealand Government and the Reserve Bank of New Zealand (RBNZ), as a Banking Service - Credit/Debit cards & EFTPOS. rbnz.govt.nz/news/2020/03/covid19-level-4-essential-services-financial-sector In addition to this, Windcave Ltd is a service provider to all major New Zealand banks to which we are contractually required to maintain service under RBNZ’s BS 11 –Outsourcing Policy and the RBNZ’s Open Bank Resolution (OBR). Windcave’s robust Business Continuity Plan will allow customers to continue operations unimpeded. Critical staff are required to be on site at 33 Wilkinson Rd, Ellerslie & 96 Anzac Ave, Auckland CBD to allow the following services to maintain operations: • Continued support of IT infrastructure including Data Centers, Critical equipment and Security, • Critical Encryption Security Processes, • Manufacturing, Provisioning and Shipment of Payment Terminals to the likes of Supermarkets, Pharmacies etc., • Continued Manufacturing, Engineering and Design support. Windcave staff given permission to work onsite will carry Company ID, and a secondary form of ID to verify their identity. Windcave Staff will follow the guidelines for Covid-19 Health & Safety outlined by the NZ Government. If further clarification is needed please feel free to contact us.
Important Change for Windcave SFTP MerchantsOperational

Incident Status

Operational

Components

Batch Processing Services, Payline Web Interface and Reporting

Locations

Americas, Asia-Pacific, EMEA


July 1, 2020 02:33 UTC
[Monitoring] Merchants will need to whitelist the following additional public IP addresses connecting to our QA SFTP and SFTP services. Additional Public IP Addresses to whitelist: QA SFTP - 103.232.204.109 SFTP - 103.232.204.110 Please note this will only affect customers that utilise connectivity via our SFTP end-points.

Windcave Merchant Services




Operational

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

ANZ Scheduled MaintenancePlanned Maintenance

Schedule

January 19, 2021 13:00 - 17:00 UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

AEDT - 20 January 2021 at 00:00 - 04:00 Region: Australia ANZ Have informed us they will be performing scheduled maintenance activities. The Windcave - ANZ Link may experience interruptions during the window, which will cause transaction failures.
Verifone Scheduled MaintenancePlanned Maintenance

Schedule

January 24, 2021 12:00 - 16:00 UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

NZT: 25 January 2021 01:00 - 05:00 Region: New Zealand Verifone have informed us they will be conducting scheduled maintenance activities. No Interruption is expected during the maintenance window.
Scheduled Infrastructure Maintenance – UK Planned Maintenance

Schedule

January 26, 2021 01:00 - 04:00 UTC

Components

Windcave Merchant Services, Payline Web Interface and Reporting, Banks and Acquirers

Locations

Americas, EMEA

Description

GMT: Tue, 26 Jan 2021 01:00 - 04:00 Region: UK Windcave is conducting scheduled infrastructure maintenance. There will be interruptions to transaction processing during this window which will result in transaction declines. Expected response codes are NY, U9, and 91. We expect total interruptions during the window to be below 15 minutes.
Scheduled Infrastructure Maintenance – Americas, Australia and New Zealand Planned Maintenance

Schedule

January 26, 2021 10:00 - 13:00 UTC

Components

Payline Web Interface and Reporting, Banks and Acquirers

Locations

Americas, Asia-Pacific

Description

PST: Tue, 26 Jan 2021 02:00 – 05:00 EST: Tue, 26 Jan 2021 05:00 – 08:00 AEDT: Tue, 26 Jan 2021 21:00 – Wed, 27 Jan 2021 00:00 NZT: Tue, 26 Jan 2021 23:00 – Wed, 27 Jan 2021 02:00 Region: Australia, New Zealand, US Windcave is conducting scheduled infrastructure maintenance. There will be interruptions to transaction processing during this window which will result in transaction declines. Expected response codes are NY, U9, and 91. We expect total interruptions during the window to be below 15 minutes.

History (Last 7 days)

Account2Account Maintenance Notice - Kiwibank Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Account2Account


Locations

New Zealand



January 12, 2021 19:24 UTC
[Identified] NZT: 04:30 - Ongoing Kiwibank Account2Account is currently under maintenance. Apologies for the inconvenience.

January 12, 2021 22:17 UTC
[Resolved] NZT: 04:30 - 11:15 Kiwibank Account2Account maintenance has completed.
BNZ Scheduled MaintenancePlanned Maintenance

Description

NZT: 11 January 2021 at 01:00 - 04:00 Region: New Zealand BNZ have informed us they will be conducting scheduled maintenance activities. The Windcave –BNZ link will experience interruptions during the window, which will cause transaction failures.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

January 10, 2021 12:00 - January 10, 2021 15:00 UTC


January 10, 2021 12:00 UTC
[Update] Scheduled maintenance is starting.

January 10, 2021 15:00 UTC
[Update] Scheduled maintenance is complete.
BNZ Scheduled MaintenancePlanned Maintenance

Description

NZT: 10 January 2021 at 01:00 - 04:00 Region: New Zealand BNZ have informed us they will be conducting scheduled maintenance activities. The Windcave –BNZ link will experience interruptions during the window, which will cause transaction failures.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

January 9, 2021 12:00 - January 9, 2021 15:00 UTC


January 9, 2021 12:00 UTC
[Update] Scheduled maintenance is starting.

January 9, 2021 15:00 UTC
[Update] Scheduled maintenance is complete.