Payment Express
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Active Incident

Updated a few seconds ago

Incident Status

Partial Service Disruption

Components

Account2Account

Locations

New Zealand



July 23, 2019 21:31 UTC
[Identified] AEST: 05:00 - Ongoing NZT: 07:00 - Ongoing Kiwibank Account2Account is currently under maintenance. Apologies for the inconvenience.

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Partial Service Disruption

Scheduled Maintenance

Schedule

July 29, 2019 21:00 - 22:00 UTC

Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, Payline Web Interface and Reporting

Locations

Americas, Asia-Pacific, EMEA

Description

PDT: 29 July 2019 at 14:00 - 15:00 EDT: 29 July 2019 at 17:00 - 18:00 BST: 29 July 2019 at 22:00 - 23:00 AEST: 30 July 2019 at 07:00 - 08:00 NZT: 30 July 2019 at 09:00 - 10:00 Region: Global Windcave is conducting scheduled maintenance activities on front end web servers. No interruption is expected during the maintenance window.

History (Last 7 days)

Unscheduled Outage - Windcave HITPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Hosted Payments API, Card Present Services


Locations

Americas, Asia-Pacific, EMEA




July 22, 2019 21:49 UTC
[Investigating] Some merchants transacting via HIT are experiencing transaction processing issues. Windcave is investigating this issue with urgency Updates to follow.

July 22, 2019 22:41 UTC
[Resolved] The issue has now been resolved.

Description

NZT: 22 July 2019 01:00 - 06:00 Region: New Zealand Verifone have informed us they will be conducting scheduled maintenance activities. No Interruption is expected during the maintenance window.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

July 21, 2019 13:00 - July 21, 2019 18:00 UTC



July 21, 2019 13:00 UTC
[Update] Scheduled maintenance is starting.

July 21, 2019 18:00 UTC
[Update] Scheduled maintenance is complete.
Unscheduled Outage - Chase USADegraded Performance

Incident Status

Degraded Performance


Components

Banks and Acquirers


Locations

Americas




July 17, 2019 13:07 UTC
[Investigating] PDT: 05:56 - ongoing ADT: 09:56 - ongoing Region: USA Merchants transacting via Chase are experiencing transaction failures Windcave is investigating. Updates to follow.

July 17, 2019 13:23 UTC
[Resolved] PDT: 05:56 - 06:11 ADT: 09:56 - 10:11 Region: USA There was an interruption on the Windcave - Chase link during this window causing transaction failures. Transactions are now processing as normal.