Payment Express
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All Systems Operational

Updated a few seconds ago

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

Schedule

July 21, 2019 13:00 - 18:00 UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

NZT: 22 July 2019 01:00 - 06:00 Region: New Zealand Verifone have informed us they will be conducting scheduled maintenance activities. No Interruption is expected during the maintenance window.

Schedule

July 22, 2019 18:00 - July 23, 2019 21:00 UTC

Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account

Locations

Americas, Asia-Pacific, EMEA, New Zealand, Australia

Description

First window: PDT: 22Jul 2019 at 11:00 - 14:00 EDT: 22 Jul 2019 at 14:00 - 17:00 BST: 22 Jul 2019 at 19:00 - 22:00 AEST: 23 Jul 2019 at 04:00 - 07:00 NZT: 23 Jul 2019 at 06:00 - 09:00 Second window: PDT: 23 Jul 2019 at 11:00 - 14:00 EDT: 23 Jul 2019 at 14:00 - 17:00 BST: 23 Jul 2019 at 19:00 - 22:00 AEST: 24 Jul 2019 at 04:00 - 07:00 NZT: 24 Jul 2019 at 06:00 - 09:00 Region: Global Windcave is deploying a maintenance update. Two maintenance windows have been reserved for this. No interruption is expected. Windcave will update the UAT (test) environment in advance. UAT will be updated during the following window: PDT: 07 Jul 2019 at 15:00 - 19:00 EDT: 07 Jul 2019 at 18:00 - 22:00 BST: 07 Jul 2019 at 23:00 - 08 Jul 03:00 AEST: 08 Jul 2019 at 08:00 - 12:00 NZT: 08 Jul 2019 at 10:00 - 14:00 Feel free to perform validation testing in our UAT environment at uat.paymentexpress.com. If you come across any issues in testing please report them to support@windcave.com

Schedule

July 29, 2019 21:00 - 22:00 UTC

Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, Payline Web Interface and Reporting

Locations

Americas, Asia-Pacific, EMEA

Description

PDT: 29 July 2019 at 14:00 - 15:00 EDT: 29 July 2019 at 17:00 - 18:00 BST: 29 July 2019 at 22:00 - 23:00 AEST: 30 July 2019 at 07:00 - 08:00 NZT: 30 July 2019 at 09:00 - 10:00 Region: Global Windcave is conducting scheduled maintenance activities on front end web servers. No interruption is expected during the maintenance window.

History (Last 7 days)

Unscheduled Outage - Chase USADegraded Performance

Incident Status

Degraded Performance


Components

Banks and Acquirers


Locations

Americas




July 17, 2019 13:07 UTC
[Investigating] PDT: 05:56 - ongoing ADT: 09:56 - ongoing Region: USA Merchants transacting via Chase are experiencing transaction failures Windcave is investigating. Updates to follow.

July 17, 2019 13:23 UTC
[Resolved] PDT: 05:56 - 06:11 ADT: 09:56 - 10:11 Region: USA There was an interruption on the Windcave - Chase link during this window causing transaction failures. Transactions are now processing as normal.

Incident Status

Partial Service Disruption


Components

Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting, Banks and Acquirers, Account2Account


Locations

Americas, Asia-Pacific, EMEA, New Zealand, Australia




July 15, 2019 10:46 UTC
[Identified] Transactions in UAT (Test) Environment are currently declining. We are working on restoring UAT services as soon as possible. Apologies for the inconvenience.

July 15, 2019 11:06 UTC
[Resolved] UAT Service has been restored.