Payment Express
Payment Express is now Windcave® Learn More

All Systems Operational

Updated a few seconds ago

Windcave Merchant Services




Operational

Hosted Payments API




Operational

Merchant Hosted API




Operational

Card Present Services




Operational

Batch Processing Services




Operational

IVR Payment Services




Operational

Payline Web Interface and Reporting




Operational

Banks and Acquirers




Operational

Account2Account




Operational

Scheduled Maintenance

Schedule

August 27, 2019 14:30 - 19:30 UTC

Components

Banks and Acquirers

Locations

Asia-Pacific

Description

AEST: 28 August 2019 00:30 - 05:30 Region: Australia First Data have informed us they will be conducting scheduled maintenance activities. The Windcave - First Data link may experience interruptions during the window, which will cause transaction failures.

Schedule

August 29, 2019 06:00 - 14:00 UTC

Components

Windcave Merchant Services, Hosted Payments API, Merchant Hosted API, Card Present Services, Batch Processing Services, IVR Payment Services, Payline Web Interface and Reporting

Locations

Americas, Asia-Pacific, EMEA

Description

PDT: 28 August 2019 23:00 - 29 August 2019 07:00 EDT: 29 August 2019 02:00 - 10:00 BST: 29 August 2019 07: 00 - 15:00 AEST: 29 August 2019 16:00 - 30 August 2019 00:00 NZT: 29 August 2019 18:00 - 30 August 2019 02:00 Region: Global Windcave is conducting scheduled maintenance activities. Customers may experience service interruptions during the maintenance window.

History (Last 7 days)

Description

NZT: 25 August 2019 02:00 - 05:00 Region: New Zealand Westpac NZ have informed us they will be conducting scheduled maintenance activities. The Windcave – Westpac NZ link will be down during the window. Transactions will decline.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

August 24, 2019 14:00 - August 24, 2019 17:00 UTC



August 24, 2019 14:52 UTC
[Update] Scheduled maintenance is starting.

August 24, 2019 17:00 UTC
[Update] Scheduled maintenance is complete.
BNZ Scheduled MaintenancePlanned Maintenance

Description

NZT: 22 August 2019 01:00 - 01:30 Region: New Zealand BNZ have informed us they will be conducting scheduled maintenance activities. The Windcave – BNZ link may experience interruptions during the window, which will cause transaction failures.


Components

Banks and Acquirers


Locations

Asia-Pacific


Schedule

August 21, 2019 13:00 - August 21, 2019 13:30 UTC



August 22, 2019 10:42 UTC
[Update] start

August 22, 2019 10:43 UTC
[Update] finished

Incident Status

Degraded Performance


Components

Card Present Services


Locations

EMEA




August 19, 2019 09:04 UTC
[Investigating] BST: 09:30 - Ongoing Region: UK UK merchants transacting via HIT are experiencing connectivity issues. Windcave is investigating. Updates to follow.

August 19, 2019 10:58 UTC
[Resolved] BST: 09:30 - 10:50 Region: UK The issue has now been resolved.